Requesting access to traveller profiles, invoices or itineraries

You can request access to view itineraries, invoices and update other traveller profiles via the ‘Travellers’ tab. 

Step 1

Select 'Travellers' from the main runway menu. 

Step 2

Select 'Request Access' from the options menu.

Step 3

Enter the travellers name.

If they have a profile, any names matching your search criteria will appear.

Step 5

Complete the pop-up with the options you wish to have access to the select 'Send request'.

Step 6

The traveller will be sent an email to approve your request. They can approve directly from the email they receive.

Note for R&M/Book clients: To book travel online in R&M/Book you'll need access to a travellers itineraries and profile. These two items are combined into one option. Access to invoices are optional but best practice is to request access to all required items at once to prevent multiple access requests.

Note for non R&M/Book clients: If you do not use R&M/Book you will be able to request access to itineraries, invoices and the profile using the separate tick boxes.